the conversion to a new IT-system takes place in our bank on the second weekend in november.
For this reason, your online-banking will not be available to you in the period from 08.11.2019, 11:00 am, until 11.11.2019, 08:00 am.
The use of payment banking programs (EBICS) is also excluded during the conversion phase.
Recorded payments can only be executed on Monday.
GiroCard orders are not possible this weekend. However, the credit cards can still be used.
Standing orders cannot be changed this weekend.
Furthermore, all account holders receive a one-time account statement after the system update. This includes all revenues up to and including 08.11.2019 and comes to you free of charge.
Your current login credentials (login and password) will remain valid.
However, the website of the online banking portal will change. Please delete existing favorites and log on to our online banking via the login button.
The "Postkorb" becomes the "ePostfach".
Passwort / mobileTAN
So far, you have had three attempts to correctly enter your password for online banking registration. For reasons of security, a new start PIN will automatically be sent to you by post after you have typed three times the wrong PIN.
If you have typed three times the wrong mobileTAN, you will automatically receive a new activation code by post. In "TAN management", you can enable the mobileTAN procedure with the activation code again.
Change of the disposal limit
In the future, you can change your bank transfer limit up to an amount of EUR 120,000.00 in OnlineBanking by your own.